General conditions of use and sale
By virtue of art. 49 of Legislative Decree. 206/2005, the Company provides with these contractual conditions all pre-contractual information in accordance with the law and indicates for the benefit of end consumers the following customer care address to request any other information from the Company: email@example.com </ p>
Identification of the seller
The seller is MOLINO SAPIGNOLI di Sapignoli G. & amp; C. Snc Via Calisese, 151 VAT and Tax Code 00256160409 – E-mail: firstname.lastname@example.org (hereinafter “M.S.”)
The information relating to the Products that can be sold remotely through the Site are available, with the relative product codes, on the Site. The aforementioned information is provided in accordance with articles 49 and ss. of the Consumer Code. By virtue of art. 49 of Legislative Decree. 206/2005, the Company provides with these contractual conditions all pre-contractual information in accordance with the law and indicates for the benefit of end consumers the following customer care address to request any other information from the Company: email@example.com </ p>
Product prices are inclusive of all taxes and duties with the exception of delivery and shipping costs which will be calculated automatically at the conclusion of the order based on weight and to quantities. All prices are expressed in Euros.
Order of Products
The Customer can pay the price of the Products and the related delivery costs by credit card, through the PayPal gateway ( www.paypal.com ), Satispay, https://www.satispay.com.
The transaction will be charged to the Customer’s credit card only after a) the credit card details have been verified,b) the debit authorization has been received from the company issuing the credit card used by the Customer c) the availability of the Product has been confirmed by M.S. In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process is automatically canceled and the sale automatically canceled.
Confirmation of receipt of the order
In accordance with the provisions of art. 51 and ss. of the Consumer Code, the Customer receives, at the time of execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer, containing the General Conditions, of the essential characteristics of the ordered product, of its price, of the amount paid, of the existence of the right of withdrawal – with an indication of the times and methods for returning the asset – of the geographical address to present any complaints and information on the assistance services and existing commercial guarantees. / p>
Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an adult over 18 years of age will be required. No deliveries will be made to post office boxes. For each order placed on the Site, M.S. issues an invoice for the goods shipped, sending it by e-mail to the order holder, pursuant to Presidential Decree 445/2000 and of the Legislative Decree. 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued. Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the order form. Purchases using the “home delivery” method will be delivered by express courier chosen by M.S. (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays, approximately within 48/72 hours of order confirmation by M.S. Purchases with “withdrawal” mode will be made available by M.S. at the chosen collection center, from Monday to Friday, excluding holidays and national holidays, approximately within 48/72 hours of order confirmation by M.S.
M.S. is not responsible for unforeseeable delays. M.S. will send the Customer a confirmation e-mail once the Products have been shipped, in which the tracking number of the shipment will be specified, through which it will be possible to view, after entering the courier’s website, the status of the shipment. In any case, except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a maximum period of 10 (ten) days from the day following that on which the Customer sent the order to M.S., unless M.S. does not communicate – within the same period, by e-mail – the impossibility of delivering the ordered goods following the unavailability, even temporary, of the Products. In the event of such communication, M.S. will refund any sums already paid by the Customer for the payment of the supply. In the event that, following the communication of M.S. of a delay in the delivery date, the Customer wishes to cancel the Order, any amount already paid by the same will be refunded as soon as possible, and in any case no later than 15 (fifteen) days from the day following that on which the Customer has The cancellation order has been sent to MS For the delivery of the goods, the presence of the Customer or his representative must be present at the address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of the package delivered.
Free shipping for orders over € 59.90
Shipping Costs Zone 1 (Valle D’Aosta, Piedmont, Liguria, Lombardy, Trentino Alto Adige, Veneto, Friuli Venezia Giulia, Emilia-Romagna, Tuscany, Umbria, Marche, Abruzzo, Lazio, Molise, Campania, Apulia, Basilicata)
0 to 3 kg > € 5
3.01 to 10kg > € 7.50
10.01 to 20kg > € 10
From 20.01 to 30kg > € 11
From 30.01 to 50kg > € 15
Shipping Costs Zone 2 (Calabria and Sicily)
0 to 3 kg > € 8.5
3.01 to 10kg > € 11
10.01 to 20kg > € 13
From 20.01 to 30kg > € 14
From 30.01 to 50kg > € 19
Shipping Costs Zone 3 (Sardinia)
0 to 3 kg > € 9.5
3.01 to 10kg > € 12
10.01 to 20kg > € 14
From 20.01 to 30kg > € 16
From 30.01 to 50kg > € 21
Right of withdrawal
M.S. wishes to ensure complete customer satisfaction. Pursuant to art. 54 and ss. of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 14 (fourteen) working days from the date of receipt of the Products. To exercise the right of withdrawal, the Customer must send to the following address: firstname.lastname@example.org a communication containing: of the right of withdrawal pursuant to art. 64 of the Consumer Code; b) an indication of the Products for which the Customer wishes to make use of the right of withdrawal; c) the progressive order number issued at the time of purchase; This communication can be sent, again within the aforementioned term of 14 (fourteen) days, also by e-mail, telegram and fax. In case of exercising the right of withdrawal, M.S. will refund the full price of the Products provided that they are returned by the Customer in perfect condition and only if the above return instructions are correctly respected. M.S. reserves the right to refuse the return of those Products that do not comply with these requirements. It is understood that, if he makes use of the aforementioned right of withdrawal, the Consumer must comply with all the necessary precautions aimed at preserving the product in his possession and keeping it at his expense in its original packaging, sending it to the seller within 3 (three) days from exercise of the right of withdrawal, ensuring the correct delivery of the same. The shipping costs for returning the goods remain the responsibility of the consumer. Failing this, the right of withdrawal will not apply and the seller’s right to compensation for damage, in addition to the payment of the product price, will be reserved. Refunds will be made with the same payment method used for the purchase. The delivery costs for returning the Products are charged to the Customer; any expenses incurred by the Customer for the return will not be refundable. M.S. undertakes to promptly reimburse the Customer no later than 15 days from the date of the return of the Products which must be sent to the following address: MOLINO SAPIGNOLI di Sapignoli G. & amp; C. Snc Via Calisese, 151 VAT and Tax Code 00256160409 –
M.S. will send an e-mail confirming the refund. M.S. will not be responsible for reimbursement or compensation relating to Products returned but which have never been received by M.S. due to loss, theft or damage that are not attributable to M.S. If the Customer wishes to modify or cancel the order presented, he must promptly send an e-mail to email@example.com
Once the Product has been shipped, the order cannot be canceled or modified until the moment the shipped goods have been returned to M.S. In this case, reference is made to the rules on returns described above. The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 206/2005:
– order of products made to measure or clearly personalized;
– order of Products that are likely to deteriorate or expire rapidly;
– order of sealed Products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that these include all Food Products, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to the seller and put back on the market without endangering the health of consumers. The right of withdrawal is also excluded in relation to products that are returned damaged. In cases of exclusion of the right of withdrawal, the seller will do soto return the Products purchased and returned by the Customer to the Customer, charging the return shipping costs to the Customer, or to dispose of them where necessary.
Third party rights.
The Company will not be responsible for any possible infringement of intellectual property rights, copyrights, registered designs, trademarks or other rights of third parties, caused by the Consumer. To this end, the Consumer will indemnify the Company from any liability, claim and cost that it will have to bear or incur as a consequence of any Consumer activity that causes a violation or alleged violation of the intellectual property rights of third parties. </ P >
All product descriptions, illustrations, representations, details, dimensions, performance data and any other information available on the site must be understood as general illustrations of the products and do not represent in any way a guarantee or declaration of conformity of the products with them.
The information relating to the Products provided on the Site are constantly updated. However, the complete absence of errors cannot be guaranteed. M.S. reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice
Applicable law and competent court
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law. For disputes arising from the interpretation, validity and / or execution of these General Conditions, the territorial jurisdiction will be that of the judge of the seller’s place of residence.
The European Commission provides a online dispute resolution platform , to which it is can be accessed via this link: http://ec.europa.eu/consumers/odr/ . The consumer is entitled to use the ODR (Online Despute Resolution) platform . In Italy, the ODR contact point, pursuant to Legislative Decree 130/15 (implementing the Directive 2013/11 / EU on the “alternative resolution of consumer disputes”) will be carried out by the Center national network of the European Consumer Network (ECC-NET – http://www.ecc-net.it/ ); < / p>
For further information, please write to the following e-mail address: firstname.lastname@example.org or to the following address: MOLINO SAPIGNOLI di Sapignoli G. & amp; C. Snc Via Calisese, 151 VAT and Tax Code 00256160409 –
Pursuant to article 1341 of the Italian Civil Code the Customer declares to have read and specifically accepted the following articles of these General Conditions: 8 (transport and delivery), 9 (right of withdrawal), 10 (third party rights), 12 (errors).